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Posted by John J. Bengii on November 19, 2007, 4:03 pm
Most of purchases have been quite good and without hassle. only one
vendor did me in real good. This is when I discovered that eBay really
has no support or enforcement of anything. They always have an excuse
why you should wait some more and then say you waited too long. Paypla
does the same thing as well as square Dealers and their dispute
process. This, of course, is if you can get a response or a valid
email adress from any of them that functions.
I finally notified the FBI and got some results from the vendor. Then
he offered me anything I wanted (way over what I ordered in value) and
I got the accepted the original goods I ordered. This only took about
6 months of aggravation.
I have tried to notify eBay of fraud on several occasions. I always
got a response of use such and such link to contact us. The link has
never functioned or didn't exist.
Buyer beware.
show/hide quoted text
> John J. Bengii wrote:
>> eBay is for everybody until it goes wrong! Clearly you have little
>> experience with the rip-offs there.
> I've been a registered user since 1996, and didn't register until I
> began to sell. So I've had some experience with eBay. But my
> experience with "rip-offs" has been local, outside of eBay and
> outside of the Internet entirely.
> --
> Joanne
> stitches @ singerlady.reno.nv.us.earth.milky-way.com
> http://members.tripod.com/~bernardschopen/
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Posted by Pogonip on November 19, 2007, 5:51 pm
John J. Bengii wrote:
show/hide quoted text
> Most of purchases have been quite good and without hassle. only one
> vendor did me in real good. This is when I discovered that eBay really
> has no support or enforcement of anything. They always have an excuse
> why you should wait some more and then say you waited too long. Paypla
> does the same thing as well as square Dealers and their dispute
> process. This, of course, is if you can get a response or a valid
> email adress from any of them that functions.
>
> I finally notified the FBI and got some results from the vendor. Then
> he offered me anything I wanted (way over what I ordered in value) and
> I got the accepted the original goods I ordered. This only took about
> 6 months of aggravation.
>
> I have tried to notify eBay of fraud on several occasions. I always
> got a response of use such and such link to contact us. The link has
> never functioned or didn't exist.
>
> Buyer beware.
The site used to say "caveat emptor" on search pages. When I got ripped
off here, I didn't go to the newspaper that had run the classified ads
that I answered. Similarly, eBay does not verify their listings -- to
do so would make it impossible to keep the fees as low as they are. You
handled it appropriately by going to the correct agencies. Now, Paypal
offers quite a bit of protection, which you can and should back up with
your credit card company's policies. Always fund your payment with a
credit card.
I have used the web form to report fraudulent listings, usually cases of
account takeovers. Those and violations of the listing policies are all
that eBay can really address. I doubt they have working crystal balls
to see into the hearts and minds of the sellers who list. Frankly, I
think they have gotten too involved in vetting listings. I don't want a
nanny, just a site where I can find things I can't easily find locally.
I also like to sell on the site, since I have made a little money that
way, which I have spent on "toys" such as old sewing machines, books,
etc., that I would have had difficulty justifying the purchase of
without that extra money.
--
Joanne
stitches @ singerlady.reno.nv.us.earth.milky-way.com
http://members.tripod.com/~bernardschopen/
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Posted by BEI Design on November 19, 2007, 5:18 pm
Pogonip wrote:
show/hide quoted text
> John J. Bengii wrote:
> > eBay is for everybody until it goes wrong! Clearly you
> > have little experience with the rip-offs there.
> I've been a registered user since 1996, and didn't
> register until I began to sell. So I've had some
> experience with eBay. But my experience with "rip-offs"
> has been local, outside of eBay and outside of the
> Internet entirely.
Joanne, I have usually had very good experiences both as a
seller and a buyer, but one experience was similar to
"John's".
I bought an electronic device from a seller with a good
record. Paid using a credit card with PayPal. Waited 10
days, no contact from the seller, so I e-mailed asking for
the shipping date and carrier. He wrote, "Oops, I'm on
vacation in Florida, I won't be sending it until I return."
More e-mails back and forth. Waited a full 30 days before
seller shipped. The item arrived *extremely* poorly
packaged, and the box had suffered severe damage, the unit
was unusable. I immediately wrote the seller explaining
that the item was damaged. He wrote saying he would contact
the shipper for a refund. Another 10 days goes by, I wrote
asking for a refund. Seller says, "I am a poor student, I
don't have the money to make a refund, I'll send you another
unit." Waited another 10 days, still nothing, then "Sorry I
don't have another unit".
So I initiated an eBay dispute and a PayPal dispute. Their
response was, "Sorry you have to initiate a claim within 30
days, we can't help."
I asked my credit card company for a charge back, which they
allowed, but PayPal disputed because I had no proof I had
returned the unit (I hadn't because the seller never asked
me to.) The upshot was, my CC company disallowed half the
charge-back so I paid $150 for a non-working unit. And I
did everything I could to resolve the issue, but by the time
I gave up on resolving it with the seller, I was too late to
file a dispute with PayPal/eBay. I agree with John that
eBay's/PayPal's lack of support is inexcusable.
It is indeed buyer beware, I have not bought anything
fragile on eBay since.
Beverly
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Posted by Pogonip on November 19, 2007, 6:15 pm
BEI Design wrote:
show/hide quoted text
> Pogonip wrote:
>
>>John J. Bengii wrote:
>>>eBay is for everybody until it goes wrong! Clearly you
>>>have little experience with the rip-offs there.
>>I've been a registered user since 1996, and didn't
>>register until I began to sell. So I've had some
>>experience with eBay. But my experience with "rip-offs"
>>has been local, outside of eBay and outside of the
>>Internet entirely.
>
>
> Joanne, I have usually had very good experiences both as a
> seller and a buyer, but one experience was similar to
> "John's".
>
> I bought an electronic device from a seller with a good
> record. Paid using a credit card with PayPal. Waited 10
> days, no contact from the seller, so I e-mailed asking for
> the shipping date and carrier. He wrote, "Oops, I'm on
> vacation in Florida, I won't be sending it until I return."
> More e-mails back and forth. Waited a full 30 days before
> seller shipped. The item arrived *extremely* poorly
> packaged, and the box had suffered severe damage, the unit
> was unusable. I immediately wrote the seller explaining
> that the item was damaged. He wrote saying he would contact
> the shipper for a refund. Another 10 days goes by, I wrote
> asking for a refund. Seller says, "I am a poor student, I
> don't have the money to make a refund, I'll send you another
> unit." Waited another 10 days, still nothing, then "Sorry I
> don't have another unit".
>
> So I initiated an eBay dispute and a PayPal dispute. Their
> response was, "Sorry you have to initiate a claim within 30
> days, we can't help."
>
> I asked my credit card company for a charge back, which they
> allowed, but PayPal disputed because I had no proof I had
> returned the unit (I hadn't because the seller never asked
> me to.) The upshot was, my CC company disallowed half the
> charge-back so I paid $150 for a non-working unit. And I
> did everything I could to resolve the issue, but by the time
> I gave up on resolving it with the seller, I was too late to
> file a dispute with PayPal/eBay. I agree with John that
> eBay's/PayPal's lack of support is inexcusable.
>
> It is indeed buyer beware, I have not bought anything
> fragile on eBay since.
>
> Beverly
>
>
I don't doubt that you had such an awful problem. But you did let it go
on for too long, didn't you? Some unscrupulous people will play the
delaying game, knowing that the clock will run out, the "statute of
limitations" will kick in. You were being "nice" while the seller was
being a horse's behind.
There are a number of things that I wouldn't buy on eBay simply because
those categories attract too many horse rears and the potential for
being ripped off is too high. Or the chances of damage in shipment are
too high. UPS makes much of their insurance, but it turns out that they
seldom pay on it. The USPS charges extra, but you get no argument from
them when the item is produced for their inspection. But I prefer to
avoid the hassles of collecting on insurance to get back the money I had
before I started, when what I wanted was the item. That's a lot of
trouble to get back to the beginning.
Many people just glance at the feedback number and percentage, without
actually looking at comments and the number of "mutually withdrawn"
entries. The higher the price, the more thoroughly I read through. I
also post feedback, and try to make my message clear. If I get a very
satisfactory item from a seller, but which takes two or three weeks to
get to me, I might post "Worth waiting for." That's my way of saying it
turned out all right, but this seller is a slow shipper. Now that there
is the new star system, that may help, too.
A buyer has to be wary, no matter where he is shopping. There was a
famous local case of a new automobile that turned out to be a lemon, and
the dealer did nothing for the buyer. Finally the buyer returned the
car. By driving it into the showroom. Through the plateglass window.
I think he had some sympathy from the community.
--
Joanne
stitches @ singerlady.reno.nv.us.earth.milky-way.com
http://members.tripod.com/~bernardschopen/
|
|
Posted by John J. Bengii on November 19, 2007, 7:11 pm
My VISA company quoted a stute of limitations also. I was totally out
of luck on my purchase.
I did, however purchase a few more items from the vendor (while the
good were in transit...supposedly) and had a bit of a lver there. I
gave him a negative on about 10 items and that set him responding,
finally. I think the police finally showed up at his door and he
started dealing with me. By that time, his complaint had caused me to
lose my account with eBay and you cannot respond to negotiate the
mutual agreement. eBay has no idea what their stupid web pages
actually do or where their links go. I was locked into a situation
with no way to corespond to correct it. I could even discontinue my
account until I begged to get it back swearing I would never do
whatever it was, I was supposed to have done.
In the end eBay, being so moronic in their security, it is easy to
start over. Just open a new account, and change all the stats back to
the original ones once approved. Just play their game. i just had a
$4000 sale refused to pay from a vendor with 2500 sales history,
herself. eBay wouldn't even respond except to say "Do not send email
here". I just wated $55 for a sale that they won't back up. If I
dispute it another 8 days has to pass before I can relist the item.
Their system needs an auditor instead of an accountant.
show/hide quoted text
> BEI Design wrote:
>> Pogonip wrote:
>>>John J. Bengii wrote:
>>>>eBay is for everybody until it goes wrong! Clearly you
>>>>have little experience with the rip-offs there.
>>>I've been a registered user since 1996, and didn't
>>>register until I began to sell. So I've had some
>>>experience with eBay. But my experience with "rip-offs"
>>>has been local, outside of eBay and outside of the
>>>Internet entirely.
>> Joanne, I have usually had very good experiences both as a seller
>> and a buyer, but one experience was similar to "John's".
>> I bought an electronic device from a seller with a good record.
>> Paid using a credit card with PayPal. Waited 10 days, no contact
>> from the seller, so I e-mailed asking for the shipping date and
>> carrier. He wrote, "Oops, I'm on vacation in Florida, I won't be
>> sending it until I return." More e-mails back and forth. Waited a
>> full 30 days before seller shipped. The item arrived *extremely*
>> poorly packaged, and the box had suffered severe damage, the unit
>> was unusable. I immediately wrote the seller explaining that the
>> item was damaged. He wrote saying he would contact the shipper for
>> a refund. Another 10 days goes by, I wrote asking for a refund.
>> Seller says, "I am a poor student, I don't have the money to make a
>> refund, I'll send you another unit." Waited another 10 days, still
>> nothing, then "Sorry I don't have another unit".
>> So I initiated an eBay dispute and a PayPal dispute. Their
>> response was, "Sorry you have to initiate a claim within 30 days,
>> we can't help."
>> I asked my credit card company for a charge back, which they
>> allowed, but PayPal disputed because I had no proof I had returned
>> the unit (I hadn't because the seller never asked me to.) The
>> upshot was, my CC company disallowed half the charge-back so I paid
>> $150 for a non-working unit. And I did everything I could to
>> resolve the issue, but by the time I gave up on resolving it with
>> the seller, I was too late to file a dispute with PayPal/eBay. I
>> agree with John that eBay's/PayPal's lack of support is
>> inexcusable.
>> It is indeed buyer beware, I have not bought anything fragile on
>> eBay since.
>> Beverly
> I don't doubt that you had such an awful problem. But you did let
> it go on for too long, didn't you? Some unscrupulous people will
> play the delaying game, knowing that the clock will run out, the
> "statute of limitations" will kick in. You were being "nice" while
> the seller was being a horse's behind.
> There are a number of things that I wouldn't buy on eBay simply
> because those categories attract too many horse rears and the
> potential for being ripped off is too high. Or the chances of
> damage in shipment are too high. UPS makes much of their insurance,
> but it turns out that they seldom pay on it. The USPS charges
> extra, but you get no argument from them when the item is produced
> for their inspection. But I prefer to avoid the hassles of
> collecting on insurance to get back the money I had before I
> started, when what I wanted was the item. That's a lot of trouble
> to get back to the beginning.
> Many people just glance at the feedback number and percentage,
> without actually looking at comments and the number of "mutually
> withdrawn" entries. The higher the price, the more thoroughly I
> read through. I also post feedback, and try to make my message
> clear. If I get a very satisfactory item from a seller, but which
> takes two or three weeks to get to me, I might post "Worth waiting
> for." That's my way of saying it turned out all right, but this
> seller is a slow shipper. Now that there is the new star system,
> that may help, too.
> A buyer has to be wary, no matter where he is shopping. There was a
> famous local case of a new automobile that turned out to be a lemon,
> and the dealer did nothing for the buyer. Finally the buyer
> returned the car. By driving it into the showroom. Through the
> plateglass window. I think he had some sympathy from the community.
> --
> Joanne
> stitches @ singerlady.reno.nv.us.earth.milky-way.com
> http://members.tripod.com/~bernardschopen/
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>> eBay is for everybody until it goes wrong! Clearly you have little
>> experience with the rip-offs there.
> I've been a registered user since 1996, and didn't register until I
> began to sell. So I've had some experience with eBay. But my
> experience with "rip-offs" has been local, outside of eBay and
> outside of the Internet entirely.
> --
> Joanne
> stitches @ singerlady.reno.nv.us.earth.milky-way.com
> http://members.tripod.com/~bernardschopen/