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Needlework Board - Any form of decorative stitching done by hand.
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Posted by Polly Esther on July 2, 2009, 11:37 pm
We've survived 2 sets of appliance folks in our home this year. The first
guys shoved the refrigerator back with such force that they gouged the
pantry floor. The 2nd set 'half' plugged the stove in. That could have
caused a fire. We wouldn't have discovered it except we had to pull the
stove out when the floor was replaced.
You can buy a vacuum cleaner attachment that will reach beneath the
refrigerator. I would be surprised to meet anybody who lifted their
refrigerator and washed its innards. I vote no extended warranty. If the
new refrigerator is going to do something strange, it will probably happen
within warranty. IMHO, of course, Polly
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Posted by Ericka Kammerer on July 3, 2009, 9:06 am
Lucille wrote:
show/hide quoted text
> I do it for my air handler with a company that's been around for many
> years doing mostly air, but not on the appliances. At one time I did
> have a contract with a company that is here and covers all appliances.
> They were fine for minor repairs, but when the refrigerator died they
> couldn't or wouldn't get the proper part for repair for 4 days. They
> were supposed to bring a loaner, which they did late afternoon on the
> 3rd day. Of course the food was all in the garbage by then.
>
> After 1,000 phone calls to the local office and 100 calls to the
> corporate office, and a registered letter, they came up with $50 to
> cover the cost of the spoiled food which I accepted out of frustration..
>
> My friend had a contract on her air conditioner with the same company
> and they left her without air conditioning for almost a week shortly
> after my experience.
>
> Needless to say that was the last they saw of either of us.
>
> Maybe Sears, being a major company with a better reputation, would be
> better.
Wellllllllll, I have to say we didn't have good luck
with a warranty repair for our refrigerator with Sears. We
ended up without a refrigerator for nearly a month while they
made several trips out and waited on parts. The refrigerator
was not purchased by us and was not purchased from Sears (at
least I don't think it was), but the manufacturer provided warranty
service through Sears. That might make a difference. Nevertheless,
it was a thoroughly unpleasant experience (three kids and no
refrigerator for a month is a Bad Thing!). When we replaced the
refrigerator, we went with a local company with a good reputation
for promptly servicing the appliances they sell and bought an
extended warranty from them.
Best wishes,
Ericka
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Posted by ellice on July 3, 2009, 11:02 am
show/hide quoted text
> Lucille wrote:
>
>> I do it for my air handler with a company that's been around for many
>> years doing mostly air, but not on the appliances. At one time I did
>> have a contract with a company that is here and covers all appliances.
>> They were fine for minor repairs, but when the refrigerator died they
>> couldn't or wouldn't get the proper part for repair for 4 days. They
>> were supposed to bring a loaner, which they did late afternoon on the
>> 3rd day. Of course the food was all in the garbage by then.
>>
>> After 1,000 phone calls to the local office and 100 calls to the
>> corporate office, and a registered letter, they came up with $50 to
>> cover the cost of the spoiled food which I accepted out of frustration..
>>
>> My friend had a contract on her air conditioner with the same company
>> and they left her without air conditioning for almost a week shortly
>> after my experience.
>>
>> Needless to say that was the last they saw of either of us.
>>
>> Maybe Sears, being a major company with a better reputation, would be
>> better.
>
> Wellllllllll, I have to say we didn't have good luck
> with a warranty repair for our refrigerator with Sears. We
> ended up without a refrigerator for nearly a month while they
> made several trips out and waited on parts. The refrigerator
> was not purchased by us and was not purchased from Sears (at
> least I don't think it was), but the manufacturer provided warranty
> service through Sears. That might make a difference. Nevertheless,
> it was a thoroughly unpleasant experience (three kids and no
> refrigerator for a month is a Bad Thing!). When we replaced the
> refrigerator, we went with a local company with a good reputation
> for promptly servicing the appliances they sell and bought an
> extended warranty from them.
>
> Best wishes,
> Ericka
Interesting, Ericka. I think the last 10 years at least, Sears has truly
capitalized on its reputation, particularly with so to speak Middle America.
I had a lot of Kenmore appliances growing up, and my first washer/dryer - 20
years ago. But, in the last 10 + years, we did a bit of research, and went
as you did - with a locally owned independent appliance store that carried
quality lines. And were extremely happy with the service they provided,
their installers, etc. Only getting the extended warranty at the end of the
comes with time - and it was transferrable when we sold the other house.
I understand Fred's point - and 10 years ago - I wouldn't have bought
extended warranties. But, some of these items - the reality is they are
very expensive to have a basic service call, and are more specialized, so
the cost - even with quality items - worked out - for us. Would I do it for
anything like a stereo or tv? No, 'cause they'll either go immediately, or
way later past any warranty. Recently, however, with some of the large tvs
- like the Mitsu's with the lamps in them - depending on pricing - it may be
worth it because the lamp replacement is so expensive.
When we decided to get the warranties this time - after having waited 2
years - it was because both Whirlpool/Kitchenaid made us a good offer - and
the handle on the front loader had cracked - so after pricing ordering a
part, etc - well - might as well do the warranty. Incrementally - the cost
of covering the fridge is so miniscule compared to everything else - maybe
$60 for 3 years, it's worth it - IMHO.
We've been really happy with the folks that have the main contract - A&E,
and I also have found that when we need to schedule an apptmt - the
Whirlpool people work with you -offering up dates and which company would do
the service - so after the not fab experience with the other contract
service folks, I just say "no" to them.
Ah, we each make our own decisions.
ellice
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Posted by Susan Hartman on July 3, 2009, 12:37 pm
ellice wrote:
show/hide quoted text
> Interesting, Ericka. I think the last 10 years at least, Sears has truly
> capitalized on its reputation, particularly with so to speak Middle America.
> I had a lot of Kenmore appliances growing up, and my first washer/dryer - 20
> years ago. But, in the last 10 + years, we did a bit of research, and went
> as you did - with a locally owned independent appliance store that carried
> quality lines. And were extremely happy with the service they provided,
> their installers, etc. Only getting the extended warranty at the end of the
> comes with time - and it was transferrable when we sold the other house.
>
> I understand Fred's point - and 10 years ago - I wouldn't have bought
> extended warranties. But, some of these items - the reality is they are
> very expensive to have a basic service call, and are more specialized, so
> the cost - even with quality items - worked out - for us. Would I do it for
> anything like a stereo or tv? No, 'cause they'll either go immediately, or
> way later past any warranty. Recently, however, with some of the large tvs
> - like the Mitsu's with the lamps in them - depending on pricing - it may be
> worth it because the lamp replacement is so expensive.
>
> When we decided to get the warranties this time - after having waited 2
> years - it was because both Whirlpool/Kitchenaid made us a good offer - and
> the handle on the front loader had cracked - so after pricing ordering a
> part, etc - well - might as well do the warranty. Incrementally - the cost
> of covering the fridge is so miniscule compared to everything else - maybe
> $60 for 3 years, it's worth it - IMHO.
>
> We've been really happy with the folks that have the main contract - A&E,
> and I also have found that when we need to schedule an apptmt - the
> Whirlpool people work with you -offering up dates and which company would do
> the service - so after the not fab experience with the other contract
> service folks, I just say "no" to them.
>
> Ah, we each make our own decisions.
>
> ellice
>
I tend toward the same philosophy about covering major household
appliances because of cost of repair. We have plans with GE, with Sears,
and with Kitchen Aid, and I've been going round and round with the
Kitchen Aid folks and they can't get the billing/payment straight, so I
don't have confidence in their repair abilities. I'm going to let that
one lapse and switch it over to the GE people, who've been really good
in the past.
(You don't want to know how much time I've wasted on the phone trying to
straighten out the plan payment, which should be a simple thing!
Especially since we're in agreement about how much I owe. And when
you're willing to give someone money and they're not smart enough to
take it, well...duh!)
sue
--
Susan Hartman/Dirty Linen
The Magazine of Folk and World Music
www.dirtylinen.com
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Posted by ellice on July 3, 2009, 9:52 pm
show/hide quoted text
> ellice wrote:
>> Interesting, Ericka. I think the last 10 years at least, Sears has truly
>> capitalized on its reputation, particularly with so to speak Middle America.
>> I had a lot of Kenmore appliances growing up, and my first washer/dryer - 20
>> years ago. But, in the last 10 + years, we did a bit of research, and went
>> as you did - with a locally owned independent appliance store that carried
>> quality lines. And were extremely happy with the service they provided,
>> their installers, etc. Only getting the extended warranty at the end of the
>> comes with time - and it was transferrable when we sold the other house.
>>
>> I understand Fred's point - and 10 years ago - I wouldn't have bought
>> extended warranties. But, some of these items - the reality is they are
>> very expensive to have a basic service call, and are more specialized, so
>> the cost - even with quality items - worked out - for us. Would I do it for
>> anything like a stereo or tv? No, 'cause they'll either go immediately, or
>> way later past any warranty. Recently, however, with some of the large tvs
>> - like the Mitsu's with the lamps in them - depending on pricing - it may be
>> worth it because the lamp replacement is so expensive.
>>
>> When we decided to get the warranties this time - after having waited 2
>> years - it was because both Whirlpool/Kitchenaid made us a good offer - and
>> the handle on the front loader had cracked - so after pricing ordering a
>> part, etc - well - might as well do the warranty. Incrementally - the cost
>> of covering the fridge is so miniscule compared to everything else - maybe
>> $60 for 3 years, it's worth it - IMHO.
>>
>> We've been really happy with the folks that have the main contract - A&E,
>> and I also have found that when we need to schedule an apptmt - the
>> Whirlpool people work with you -offering up dates and which company would do
>> the service - so after the not fab experience with the other contract
>> service folks, I just say "no" to them.
>>
>> Ah, we each make our own decisions.
>>
>> ellice
>>
>
>
> I tend toward the same philosophy about covering major household
> appliances because of cost of repair. We have plans with GE, with Sears,
> and with Kitchen Aid, and I've been going round and round with the
> Kitchen Aid folks and they can't get the billing/payment straight, so I
> don't have confidence in their repair abilities. I'm going to let that
> one lapse and switch it over to the GE people, who've been really good
> in the past.
I would actually. Since Whirlpool/Kitchenaid are the same company - I deal
with the Whirlpool person, and they also handle Kitchenaid. That said - we
just got an "incorrect" bill for the kitchenaid appliances. The bills come
as 1 for the Whirlpool labelled, 1 for the Kitchenaid, and a 3rd which is
just the Maytag Drying Center.
You could ask them who does the repairs. At least in this area Kitchenaid &
Whirlpool are A&E Appliance Service - I think the guy who's serviced us
actually comes from Catonsville, or Gaithersburg. We've had good work done
by them.
show/hide quoted text
> (You don't want to know how much time I've wasted on the phone trying to
> straighten out the plan payment, which should be a simple thing!
> Especially since we're in agreement about how much I owe. And when
> you're willing to give someone money and they're not smart enough to
> take it, well...duh!)
>
> sue
Seriously, I totally believe it. It's like the opposite of our Verizon
issues, they take too much money, and I spend hours trying to straighten it
out - but the technical service is great.
Ellice
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> years doing mostly air, but not on the appliances. At one time I did
> have a contract with a company that is here and covers all appliances.
> They were fine for minor repairs, but when the refrigerator died they
> couldn't or wouldn't get the proper part for repair for 4 days. They
> were supposed to bring a loaner, which they did late afternoon on the
> 3rd day. Of course the food was all in the garbage by then.
>
> After 1,000 phone calls to the local office and 100 calls to the
> corporate office, and a registered letter, they came up with $50 to
> cover the cost of the spoiled food which I accepted out of frustration..
>
> My friend had a contract on her air conditioner with the same company
> and they left her without air conditioning for almost a week shortly
> after my experience.
>
> Needless to say that was the last they saw of either of us.
>
> Maybe Sears, being a major company with a better reputation, would be
> better.