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Needlework Board - Any form of decorative stitching done by hand.
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Posted by Tia Mary on February 15, 2007, 8:44 am
Hi Guys,
I placed an order with Thread Express (
http://www.threadexpress.com )last week on Thursday the 8th evening --
ordered a whole passel of blending filament and a nice handful of
Rainbow Gallery silk. I received my stuff Tuesday all nicely packaged.
Stuff wasn't wrapped in tissue and tied with a ribbon as the previous
owner did but that's no problem for MOI.
I was very pleased to see that Colleen (the new to me) owner still
provided great customer service! I received an automated confirming
e-mail from her within a few minutes of placing the order listing ALL of
the info about what I ordered and shipping info and payment info. The
next day (Friday the 9th), I got a personal e-mail from Colleen telling
me everything had been shipped USPS.
I have used Thread Express exclusively as my source for fibers for
probably at least 8 years and have *never* had a problem! The worst
thing that has ever happened is that a fiber might have been out of
stock and I had to wait an extra few days to get it! With the new
owner, the website is a bit different to navigate than what I had been
used to. That's why I couldn't find the Rainbow Gallery Fiesta! rayon
floss I needed a while back. All the same stuff is still there and in
stock which is good to know.
Besides Thread Express, I can honestly say that there is only one
other small, privately owned needlework supply source that I know is as
friendly and provides such wonderful customer service. That is our own
Dear Fred who makes the FANTASTIC StitchAway Fabric Mounts (
http://www.stitchaway.com ) and various other needlework related (bobbin
lace for example) wood stands, etc. NAYY for either company, just a very
show/hide quoted text
pleased customer. CiaoMeow >^;;^<
show/hide quoted text
PAX, Tia Mary >^;;^< (RCTQ Queen of Kitties)
Angels can't show their wings on earth but nothing was ever said about
their whiskers!
Visit my Photo albums at http://community.webshots.com/user/tiamary
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Posted by Fred on February 16, 2007, 9:49 am
show/hide quoted text
> Hi Guys,
> I placed an order with Thread Express (
> ttp://www.threadexpress.com )last week on Thursday the 8th evening --
> ordered a whole passel of blending filament and a nice handful of Rainbow
> Gallery silk. I received my stuff Tuesday all nicely packaged. Stuff
> wasn't wrapped in tissue and tied with a ribbon as the previous owner did
> but that's no problem for MOI.
> I was very pleased to see that Colleen (the new to me) owner still
> provided great customer service! I received an automated confirming
> e-mail from her within a few minutes of placing the order listing ALL of
> the info about what I ordered and shipping info and payment info. The
> next day (Friday the 9th), I got a personal e-mail from Colleen telling me
> everything had been shipped USPS.
> I have used Thread Express exclusively as my source for fibers for
> probably at least 8 years and have *never* had a problem! The worst thing
> that has ever happened is that a fiber might have been out of stock and I
> had to wait an extra few days to get it! With the new owner, the website
> is a bit different to navigate than what I had been used to. That's why I
> couldn't find the Rainbow Gallery Fiesta! rayon floss I needed a while
> back. All the same stuff is still there and in stock which is good to
> know.
> Besides Thread Express, I can honestly say that there is only one other
> small, privately owned needlework supply source that I know is as friendly
> and provides such wonderful customer service. That is our own Dear Fred
> who makes the FANTASTIC StitchAway Fabric Mounts (
> http://www.stitchaway.com ) and various other needlework related (bobbin
> lace for example) wood stands, etc. NAYY for either company, just a very
> pleased customer. CiaoMeow >^;;^<
> PAX, Tia Mary >^;;^< (RCTQ Queen of Kitties)
> Angels can't show their wings on earth but nothing was ever said about
> their whiskers!
> Visit my Photo albums at http://community.webshots.com/user/tiamary
Thank you Tia Mary for the kind words!!
Being friendly and providing very good customer is actually quite easy and
one of the lest expensive tasks in running a business.
Lining up a list of good wholesale suppliers and shippers is much more
difficult. When my suppliers cause us problems that will effect delivery of
an order to a customer we contact the customer inform them of the problem.
When the problem is caused by something in my shop we say so. WE DO NOT LIE
to the customer. Being dishonest with a customer serves absolutely no
purpose.
We do not tell a customer that will ship immediately when we know darn well
we can't ship for at least 4 days.
When we say that in the 10 years we have been in business that we only had
ONE Stitch Away fabric mount returned for repair we can prove it. The
problem was a cracked insert.
When we say that we have never had any other product returned for any reason
we can prove it.
We follow the consecpt of I.S.O 9002 - "Say what you do and do what you
say."
Fred
http://www.stitchaway.com
If nothing changes, nothing changes.
Don't back stitch to email, just stitchit.
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Posted by Ericka Kammerer on February 16, 2007, 10:06 am
Fred wrote:
Kudos on taking customer service and satisfaction
seriously, but I'm going to pick a nit (sorry!)...
show/hide quoted text
> We follow the consecpt of I.S.O 9002 - "Say what you do and do what you
> say."
There is no longer an ISO 9002. As of the major
redesign of the standard released in 2000, there are only
ISO 9000:2000 (definitional standard)
ISO 9001:2000 (the registration standard)
ISO 9004:2000 (recommendations for continuous improvement)
So, you're following ISO 9001:2000 now ;-)
Best wishes,
Ericka
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