ot.fAVOURITES - Page 2

Posted by on June 30, 2009, 9:14 am

On Tue, 30 Jun 2009 05:40:49 -0700, Karen C - California

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That you know of - here's just a bit from wiki of the sort of tricks
you allow a system to do between you and the internet, and worse yet,
pay for it !

Long ago I realized that a friend at ahole never received any email
from me that contained 'language' - though whose definition it was
remained unclear. Additionally when I send emails out to the bridge
club, ahole will dump them because they are 'spam' - really I thought
spam was unwanted mail. Anyway, here's a sample.

[edit] Community leaders
Prior to mid 2005, AOL used volunteers called Community Leaders, or
CLs, to monitor chatrooms, message boards, and libraries. Some
community leaders were recruited for content design and maintenance
using a proprietary language and interface called RAINMAN, although
most content maintenance was performed by partner and internal
employees.

In 1999, a class action lawsuit was filed against AOL citing
violations of U.S. labor laws in its usage of CLs. The Department of
Labor investigated but came to no conclusions, closing their
investigation in 2001. In light of these events, AOL began drastically
reducing the responsibilities and privileges of its volunteers in
2000. The program was eventually ended on June 8 2005. Current
Community Leaders at the time were offered 12 months of credit on
their accounts.

AOL's use of remote volunteers dated back to the establishment of its
Quantum Link service in 1985.

[edit] Billing disputes
AOL has faced a number of lawsuits over claims that it has been slow
to stop billing customers after their accounts have been canceled,
either by the company or the user. In addition, AOL changed its method
of calculating used minutes in response to a class action lawsuit.
Previously, AOL would add fifteen seconds to the time a user was
connected to the service and round up to the next whole minute (thus,
a person who used the service for 11 minutes and 46 seconds would be
charged for 13 minutes). AOL claimed this was to account for sign
on/sign off time, but because this practice was not made known to its
customers, the plaintiffs won (some also pointed out that signing on
and off did not always take 15 seconds, especially when connecting via
another ISP). AOL disclosed its connection-time calculation methods to
all of its customers and credited them with extra free hours. In
addition, the AOL software would notify the user of exactly how long
they were connected and how many minutes they were being charged.

AOL was sued by the Ohio Attorney General in October 2003 for improper
billing practices. The case was settled on June 8, 2005. AOL agreed to
resolve any consumer complaints filed with the Ohio AG's office. In
December 2006, AOL agreed to provide restitution to Florida consumers
to settle the case filed against them by the Florida Attorney
General.[32]

[edit] Account cancellation
In response to approximately 300 consumer complaints, then-New York
Attorney General Eliot Spitzer’s office began an inquiry of AOL’s
customer service policies. The investigation revealed that the company
had an elaborate scheme for rewarding employees who purported to
retain or "save" subscribers who had called to cancel their Internet
service. In many instances, such retention was done against
subscribers’ wishes, or without their consent. Under the scheme,
consumer service personnel received bonuses worth tens of thousands of
dollars if they could successfully dissuade or "save" half of the
people who called to cancel service. For several years, AOL had
instituted minimum retention or "save" percentages, which consumer
representatives were expected to meet. These bonuses, and the minimum
"save" rates accompanying them, had the effect of employees not
honoring cancellations, or otherwise making cancellation unduly
difficult for consumers.

Many customers complained that AOL personnel ignored their demands to
cancel service and stop billing. On August 24 2005, America Online
agreed to pay $1.25 million to the state of New York and reformed its
customer service procedures. Under the agreement, AOL would no longer
require its customer service representatives to meet a minimum quota
for customer retention in order to receive a bonus.[33]

On June 13 2006, a man named Vincent Ferrari documented his account
cancellation phone call in a blog post, stating he had switched to
broadband years earlier. In the recorded phone call, the AOL
representative refused to cancel the account unless the 30-year-old
Ferrari explained why AOL hours were still being recorded on it.
Ferrari insisted that AOL software was not even installed on the
computer. When Ferrari demanded that the account be canceled
regardless, the AOL representative asked to speak with Ferrari's
father, for whom the account had been set up. The conversation was
aired on CNBC. When CNBC reporters tried to have an account on AOL
cancelled, they were hung up on immediately and it ultimately took
more than 45 minutes to cancel the account.[34]

On July 18, 2006, AOL was rated #4 in an article entitled, "10 Worst
Computer Gimmicks of Recent Times." [2][35]

On July 19 2006, AOL's entire retention manual was released on the
Internet.[36] (7MB PDF).

On August 3 2006, Time Warner announced that the company would be
dissolving AOL's retention centers due to its profits hinging on $1
billion in cost cuts. The company estimated that it would lose more
than six million subscribers over the following year.[37]

Posted by J. H. T./B.D.P. on June 27, 2009, 10:20 am

just a note about IE favourites saves, if you open the
actual file with the saved list it will be a formatted html
sorted clickable list that you can print [might have to print
the source].

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Posted by Renzo on June 28, 2009, 7:33 am

HI Pat - it is easy. In Internet Explorer - click on File and then
Export. Select Export Favourites and save to your hard drive. You
then backup your hard drive .Once you have reloaded your computer you
simply go to Internet Explorer and again click on File and then Import
the file you exported.
I do this about every 3 months as my needs/requirements change and
yes, the favourites list gets very long. Enjoy

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