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Posted by Michelle C. on October 28, 2009, 8:39 pm
I frequently buy from Fabric.com due to their inexpensive backing (108"
for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
problem! ;-) ). I recently placed an order from them, and when it
arrived, I discovered that one of the fabrics I received was the wrong
one. When I called customer service, the woman told me to keep the
fabric that was mistakenly shipped and they'd get the other out today.
I'm happy a quilter. :-) I don't mind mistakes as long as they are
rectified quickly and professionally.
As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
price of the one I ordered. Already, that fabric has become the focus
fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
Best regards,
Michelle in Nevada
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Posted by J* on October 28, 2009, 9:59 pm
the good reports on their customer service is the best advertising in the
world.
you gotta send them a pix and wee note so they know about it.
i'm sure they'd love to see it.
we want to see it too.
j.
"Michelle C." wrote ...
I frequently buy from Fabric.com due to their inexpensive backing (108"
for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
problem! ;-) ). I recently placed an order from them, and when it
arrived, I discovered that one of the fabrics I received was the wrong
one. When I called customer service, the woman told me to keep the
fabric that was mistakenly shipped and they'd get the other out today.
I'm happy a quilter. :-) I don't mind mistakes as long as they are
rectified quickly and professionally.
As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
price of the one I ordered. Already, that fabric has become the focus
fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
Best regards,
Michelle in Nevada
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Posted by Michelle C. on October 29, 2009, 1:54 pm
Jeanne,
Yes, I pay attention when someone reports her experiences good or bad
with a particular company, so wanted to share.
As to the pix, I certainly shall post them, but it's going to be a good
long while before the quilt is finished. Good idea about sharing it
with the company too.
Best regards,
Michelle in Nevada
J* wrote:
show/hide quoted text
> the good reports on their customer service is the best advertising in the
> world.
> you gotta send them a pix and wee note so they know about it.
> i'm sure they'd love to see it.
> we want to see it too.
> j.
>
> "Michelle C." wrote ...
> I frequently buy from Fabric.com due to their inexpensive backing (108"
> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
> problem! ;-) ). I recently placed an order from them, and when it
> arrived, I discovered that one of the fabrics I received was the wrong
> one. When I called customer service, the woman told me to keep the
> fabric that was mistakenly shipped and they'd get the other out today.
> I'm happy a quilter. :-) I don't mind mistakes as long as they are
> rectified quickly and professionally.
>
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. Already, that fabric has become the focus
> fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
>
> Best regards,
> Michelle in Nevada
>
>
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Posted by Sherry on October 28, 2009, 10:41 pm
wrote:
show/hide quoted text
> I frequently buy from Fabric.com due to their inexpensive backing (108"
> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
> problem! ;-) =A0). =A0I recently placed an order from them, and when it
> arrived, I discovered that one of the fabrics I received was the wrong
> one. =A0When I called customer service, the woman told me to keep the
> fabric that was mistakenly shipped and they'd get the other out today.
> I'm happy a quilter. =A0:-) =A0I don't mind mistakes as long as they are
> rectified quickly and professionally.
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. =A0Already, that fabric has become the focus
> fabric of an upcoming project. =A0:-) =A0It's both a blessing and a curse=
! =A0LOL!
show/hide quoted text
> Best regards,
> Michelle in Nevada
That is awesome! That's how internet fabric shops gain loyalty. Once
I
ordered Dream Puff batting, and the shop sent Dream Wool by mistake.
They did the same thing, let me keep the wool for free. I was happy
dancing for sure, because I love quilting with Dream Wool too.
Sherry
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Posted by Edna Pearl on October 28, 2009, 11:20 pm
Now *that's* a good tip. Fabric.com will be getting my business. After a
disastrous experience or two with JoAnn's website, I have been reluctant to
expose myself to any others. Glad to know of one that works.
ep
show/hide quoted text
>I frequently buy from Fabric.com due to their inexpensive backing (108" for
>6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a problem!
>;-) ). I recently placed an order from them, and when it arrived, I
>discovered that one of the fabrics I received was the wrong one. When I
>called customer service, the woman told me to keep the fabric that was
>mistakenly shipped and they'd get the other out today. I'm happy a quilter.
>:-) I don't mind mistakes as long as they are rectified quickly and
>professionally.
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. Already, that fabric has become the focus
> fabric of an upcoming project. :-) It's both a blessing and a curse!
> LOL!
> Best regards,
> Michelle in Nevada
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> world.
> you gotta send them a pix and wee note so they know about it.
> i'm sure they'd love to see it.
> we want to see it too.
> j.
>
> "Michelle C." wrote ...
> I frequently buy from Fabric.com due to their inexpensive backing (108"
> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
> problem! ;-) ). I recently placed an order from them, and when it
> arrived, I discovered that one of the fabrics I received was the wrong
> one. When I called customer service, the woman told me to keep the
> fabric that was mistakenly shipped and they'd get the other out today.
> I'm happy a quilter. :-) I don't mind mistakes as long as they are
> rectified quickly and professionally.
>
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. Already, that fabric has become the focus
> fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
>
> Best regards,
> Michelle in Nevada
>
>