Good problem resolution - Page 2

> Now *that's* a good tip. Fabric.com will be getting my business. After a
> disastrous experience or two with JoAnn's website, I have been reluctant
> to expose myself to any others. Glad to know of one that works.
> ep
>>I frequently buy from Fabric.com due to their inexpensive backing (108"
>>for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
>>problem! ;-) ). I recently placed an order from them, and when it
>>arrived, I discovered that one of the fabrics I received was the wrong
>>one. When I called customer service, the woman told me to keep the fabric
>>that was mistakenly shipped and they'd get the other out today. I'm happy
>>a quilter. :-) I don't mind mistakes as long as they are rectified
>>quickly and professionally.
>> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
>> price of the one I ordered. Already, that fabric has become the focus
>> fabric of an upcoming project. :-) It's both a blessing and a curse!
>> LOL!
>> Best regards,
>> Michelle in Nevada
>

> Indulge me. I've told this story here before but it's just one of my
> favorites.
> Back when fabric.com was just a fledgling, they used 'over-run' boxes
> to ship stuff. Saved them money for their shipping and nobody cared.
> Except me.
> They sent my order in a box labeled "sausage, Refrigerate Immediately".
> After wondering for a week or two why my order from fabric.com hadn't
> come in, I mentioned it to DH.
> DH said, "Well, I don't know about your quilting order but I put the
> sausage in the freezer".
> ........almost as good as the time he told me my Pabst Beer was
> negative.
> Polly
>> Now *that's* a good tip. Fabric.com will be getting my business. After
>> a disastrous experience or two with JoAnn's website, I have been
>> reluctant to expose myself to any others. Glad to know of one that
>> works.
>> ep
>>>I frequently buy from Fabric.com due to their inexpensive backing (108"
>>>for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
>>>problem! ;-) ). I recently placed an order from them, and when it
>>>arrived, I discovered that one of the fabrics I received was the wrong
>>>one. When I called customer service, the woman told me to keep the
>>>fabric that was mistakenly shipped and they'd get the other out today.
>>>I'm happy a quilter. :-) I don't mind mistakes as long as they are
>>>rectified quickly and professionally.
>>> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
>>> price of the one I ordered. Already, that fabric has become the focus
>>> fabric of an upcoming project. :-) It's both a blessing and a curse!
>>> LOL!
>>> Best regards,
>>> Michelle in Nevada
>

> Polly - you must have all those gators rolling in the swamp! Yes, that
> is funny when www.fabric.com uses the overrun boxes - sometimes you
> wonder what the heck it is. I too received incorrect fabric from
> fabric.com & was told to keep it, while they reshipped the correct
> fabric. I have no complaints about their prices, nor their service.
>
> Speaking of good service, a couple of years ago, when I was placing an
> order for books thru www.edwardrhamilton.com, a friend asked me to order
> a book for her also. When her book arrived, the corners were smashed.
> I contacted them & they told me to keep the damaged book & they resent a
> new book. I love Edward R Hamilton's prices & shipping charges!!
>
> Pauline
> Northern California
>
>> Indulge me. I've told this story here before but it's just one of my
>> favorites.
>> Back when fabric.com was just a fledgling, they used 'over-run'
>> boxes to ship stuff. Saved them money for their shipping and nobody
>> cared.
>> Except me.
>> They sent my order in a box labeled "sausage, Refrigerate
>> Immediately".
>> After wondering for a week or two why my order from fabric.com
>> hadn't come in, I mentioned it to DH.
>> DH said, "Well, I don't know about your quilting order but I put
>> the sausage in the freezer".
>> ........almost as good as the time he told me my Pabst Beer was
>> negative.
>> Polly
>>> Now *that's* a good tip. Fabric.com will be getting my business.
>>> After a disastrous experience or two with JoAnn's website, I have
>>> been reluctant to expose myself to any others. Glad to know of one
>>> that works.
>>> ep
>>>> I frequently buy from Fabric.com due to their inexpensive backing
>>>> (108" for 6.98/yd) and free shipping if buying over $35 (yeah, like
>>>> THAT's a problem! ;-) ). I recently placed an order from them, and
>>>> when it arrived, I discovered that one of the fabrics I received was
>>>> the wrong one. When I called customer service, the woman told me to
>>>> keep the fabric that was mistakenly shipped and they'd get the other
>>>> out today. I'm happy a quilter. :-) I don't mind mistakes as long
>>>> as they are rectified quickly and professionally.
>>>> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice
>>>> the price of the one I ordered. Already, that fabric has become the
>>>> focus fabric of an upcoming project. :-) It's both a blessing and
>>>> a curse! LOL!
>>>> Best regards,
>>>> Michelle in Nevada
>

> Thanks for the tip about Edward Hamilton, Pauline. I'm going to check
> them out. :-)

> Indulge me. I've told this story here before but it's just one of my
> favorites.
> Back when fabric.com was just a fledgling, they used 'over-run' boxes
> to ship stuff. Saved them money for their shipping and nobody cared.
> Except me.
> They sent my order in a box labeled "sausage, Refrigerate Immediately".
> After wondering for a week or two why my order from fabric.com hadn't
> come in, I mentioned it to DH.
> DH said, "Well, I don't know about your quilting order but I put the
> sausage in the freezer".
> ........almost as good as the time he told me my Pabst Beer was
> negative.
> Polly
>
>
>
>
>
>> Now *that's* a good tip. Fabric.com will be getting my business.
>> After a disastrous experience or two with JoAnn's website, I have been
>> reluctant to expose myself to any others. Glad to know of one that
>> works.
>> ep
>>> I frequently buy from Fabric.com due to their inexpensive backing
>>> (108" for 6.98/yd) and free shipping if buying over $35 (yeah, like
>>> THAT's a problem! ;-) ). I recently placed an order from them, and
>>> when it arrived, I discovered that one of the fabrics I received was
>>> the wrong one. When I called customer service, the woman told me to
>>> keep the fabric that was mistakenly shipped and they'd get the other
>>> out today. I'm happy a quilter. :-) I don't mind mistakes as long as
>>> they are rectified quickly and professionally.
>>> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
>>> price of the one I ordered. Already, that fabric has become the
>>> focus fabric of an upcoming project. :-) It's both a blessing and a
>>> curse! LOL!
>>> Best regards,
>>> Michelle in Nevada
>