Good problem resolution - Page 3

> I frequently buy from Fabric.com due to their inexpensive backing (108"
> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
> problem! ;-) =A0). =A0I recently placed an order from them, and when it
> arrived, I discovered that one of the fabrics I received was the wrong
> one. =A0When I called customer service, the woman told me to keep the
> fabric that was mistakenly shipped and they'd get the other out today.
> I'm happy a quilter. =A0:-) =A0I don't mind mistakes as long as they are
> rectified quickly and professionally.
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. =A0Already, that fabric has become the focus
> fabric of an upcoming project. =A0:-) =A0It's both a blessing and a curse=

> Best regards,
> Michelle in Nevada

> I frequently buy from Fabric.com due to their inexpensive backing (108"
> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
> problem! ;-) ). I recently placed an order from them, and when it
> arrived, I discovered that one of the fabrics I received was the wrong
> one. When I called customer service, the woman told me to keep the
> fabric that was mistakenly shipped and they'd get the other out today.
> I'm happy a quilter. :-) I don't mind mistakes as long as they are
> rectified quickly and professionally.
> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
> price of the one I ordered. Already, that fabric has become the focus
> fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
> Best regards,
> Michelle in Nevada

> wrote:
>> I frequently buy from Fabric.com due to their inexpensive backing (108"
>> for 6.98/yd) and free shipping if buying over $35 (yeah, like THAT's a
>> problem! ;-) ). I recently placed an order from them, and when it
>> arrived, I discovered that one of the fabrics I received was the wrong
>> one. When I called customer service, the woman told me to keep the
>> fabric that was mistakenly shipped and they'd get the other out today.
>> I'm happy a quilter. :-) I don't mind mistakes as long as they are
>> rectified quickly and professionally.
>> As to the fabric mistakenly shipped, it's 2.5 yds worth and twice the
>> price of the one I ordered. Already, that fabric has become the focus
>> fabric of an upcoming project. :-) It's both a blessing and a curse! LOL!
>> Best regards,
>> Michelle in Nevada
>
> I have ordered from them for years, and have always had great
> service.
>
> Sherry Starr
>
>
> If you order from fabric.com, be sure to check the measure on your fabric as
> soon as you get it. In the past year or so, they shorted me twice. One
> time I ordered two yard lengths of several fabrics to make a few pairs of
> cropped pants. One of the fabric lengths was only a yard. I noticed this
> right away, contacted them, and they agreed to adjust my bill to reflect the
> shortage (they had charged for the full two yards). They were out of the
> fabric, so I couldn't get more, and two one-yard pieces might not have
> worked for the pattern anyway. If I wanted to ship the one yard back, I
> would have had to pay the shipping. They definitely didn't offer to let me
> keep my incorrectly cut fabric or offer anything to make up for the
> inconvenience. Of course, to be fair, I didn't ask for anything. Maybe it
> depends on which person you deal with.
>
> A couple of months later, I pulled from my stash some fabric I had bought
> from fabric.com the previous year. I was planning to make a jacket and
> expected to have two and a half yards. When I laid out the fabric on my
> table, it turned out to be only two yards. Puzzled, I checked the sticky
> tag they put on the fabric. It said there was supposed to be two and a half
> yards. I keep all my fabric invoices, and sure enough, I was charged for
> two and a half yards but only received two yards. I just didn't feel like
> hassling with them again, so I made a different jacket and squeaked through
> on the fabric amount.
>
> I was very disappointed because I have ordered from fabric.com for years,
> and recommended them to people. They used to be generous in their measure.
> I haven't looked at their site for a while now.
>
> Iris
>
>