Great Customer Service

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Great Customer Service teleflora 03-21-2008
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Posted by teleflora on March 21, 2008, 12:59 pm
The Fat Quarter Shop is the best!

They got my order here in record time. I didn't recognize the yard goods
that came and when I checked online, I realize the picture for the sample
didn't match the description.

I emailed them last night and got a reply this morning. They are hurrying
to fix the mix-up and will be sending me the correct fabric and I should
keep and use the other fabric.

Too nice!

Cindy



Posted by Sandy Ellison on March 21, 2008, 3:25 pm
Howdy!

Same subject, different shop:
Keepsake Quilting "done right by me!"
I placed an order last Saturday, doing my bit for National Quilting Day,
of course, I'm civic-minded like that. The order arrived yesterday,
Thursday, with everything I ordered + an extra fat quarter for ordering
on NQD. There was also a pamphlet for the local sights to see in
that area, and a very nice note. AND they gave me free postage because
of an order from last year that they couldn't completely fill: they
contacted me to let me know "that fabric is all gone" and surprised
me w/ a "free postage" coupon. Didn't have to do that coupon but
they did. I'm happy.
Today I'm washing that fabric, including the 100 fq for $99.99.
Couldn't resist it!
http://www.keepsakequilting.com/productdetail/2247.htm
Opening these pkgs of fq is like opening a bag of jewels;
all kinds of prints & colors and shades & patterns & critters &
combinations, many fabrics I wouldn't have chosen, but I'm
glad they did. Top quality, name-brand fabrics, recent issue.
One of the nice things is all the light prints &
light backgrounds that are included. I love it!
I'm going to place all the new fat quarters, neatly folded,
into a basket & set it out as decoration instead of Easter eggs.
It's that pretty. ;-D

Cheers!

R/Sandy -- new fabric jewels & chocolate bunnies: Happy Easter!


Posted by Kate G. on March 21, 2008, 6:12 pm
so you are hapy with the "buying blind" results? $1 per FQ is a great
deal... if the variety is good... fabric is good quality... and prints are
usable!

I might have to bite too!

--
Kate in MI
http://community.webshots.com/user/K_Groves


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
> Howdy!
>
> Same subject, different shop:
> Keepsake Quilting "done right by me!"
> I placed an order last Saturday, doing my bit for National Quilting Day,
> of course, I'm civic-minded like that. The order arrived yesterday,
> Thursday, with everything I ordered + an extra fat quarter for ordering
> on NQD. There was also a pamphlet for the local sights to see in
> that area, and a very nice note. AND they gave me free postage because
> of an order from last year that they couldn't completely fill: they
> contacted me to let me know "that fabric is all gone" and surprised
> me w/ a "free postage" coupon. Didn't have to do that coupon but
> they did. I'm happy.
> Today I'm washing that fabric, including the 100 fq for $99.99.
> Couldn't resist it!
> http://www.keepsakequilting.com/productdetail/2247.htm
> Opening these pkgs of fq is like opening a bag of jewels;
> all kinds of prints & colors and shades & patterns & critters &
> combinations, many fabrics I wouldn't have chosen, but I'm
> glad they did. Top quality, name-brand fabrics, recent issue.
> One of the nice things is all the light prints &
> light backgrounds that are included. I love it!
> I'm going to place all the new fat quarters, neatly folded,
> into a basket & set it out as decoration instead of Easter eggs.
> It's that pretty. ;-D
>
> Cheers!
>
> R/Sandy -- new fabric jewels & chocolate bunnies: Happy Easter!
>



Posted by Sandy Ellison on March 22, 2008, 3:58 pm
Howdy!

Yeah, I like the "grab bag" feel of it.
And I love scrap quilts, so this is a good deal.
As I don't often buy purples and mauves & baby prints,
this gives me just enough to seed the stash. <g>

Ya' know, you could go halves w/ a quilting buddy, too.

R/Sandy

On 3/21/08 5:12 PM, in article Lu2dnfn7v6VYr3nanZ2dnUVZ_sSlnZ2d@comcast.com,

> so you are hapy with the "buying blind" results? $1 per FQ is a great
> deal... if the variety is good... fabric is good quality... and prints are
> usable!
>
> I might have to bite too!
>
> --
> Kate in MI
> http://community.webshots.com/user/K_Groves
>
>
> * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
>> Howdy!
>>
>> Same subject, different shop:
>> Keepsake Quilting "done right by me!"
>> I placed an order last Saturday, doing my bit for National Quilting Day,
>> of course, I'm civic-minded like that. The order arrived yesterday,
>> Thursday, with everything I ordered + an extra fat quarter for ordering
>> on NQD. There was also a pamphlet for the local sights to see in
>> that area, and a very nice note. AND they gave me free postage because
>> of an order from last year that they couldn't completely fill: they
>> contacted me to let me know "that fabric is all gone" and surprised
>> me w/ a "free postage" coupon. Didn't have to do that coupon but
>> they did. I'm happy.
>> Today I'm washing that fabric, including the 100 fq for $99.99.
>> Couldn't resist it!
>> http://www.keepsakequilting.com/productdetail/2247.htm
>> Opening these pkgs of fq is like opening a bag of jewels;
>> all kinds of prints & colors and shades & patterns & critters &
>> combinations, many fabrics I wouldn't have chosen, but I'm
>> glad they did. Top quality, name-brand fabrics, recent issue.
>> One of the nice things is all the light prints &
>> light backgrounds that are included. I love it!
>> I'm going to place all the new fat quarters, neatly folded,
>> into a basket & set it out as decoration instead of Easter eggs.
>> It's that pretty. ;-D
>>
>> Cheers!
>>
>> R/Sandy -- new fabric jewels & chocolate bunnies: Happy Easter!
>>


Posted by Gen on March 22, 2008, 8:39 pm
I received great service from 5 stores this week. I almost never see a
pattern and want to make one just like it, same fabric and all. That
changed last Sat. night when I saw Michael Miller's Snow Chateau. That has
my name all over it-I LOVE it! So I started a web search for some of the
fabrics-hard to believe, but I don't have most of them. I ordered from the
following late Sat.night:

The Door Mouse-arrived Monday afternoon
Honeyfork Fabrics and Back Door Quilts-arrived Tues.
Tennessee Fabrics-arrived Wed.
Tattered Rabbit-arrived Friday

Not bad for all this in less than a week. All sent confirmation letters and
shipping notices. I'll certainly do business with all these again.
Gen



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