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Posted by Dr. Zachary Smith on September 24, 2009, 3:12 pm
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<snip-a-roonie>
> I emailed them to ask for a
> replacement - they mailed me a new rotary cutter! =A0No charge! =A0I noti=
ced
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> they changed the design of it, so the spring doesn't pop out anymore. =A0=
Then,
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> when they had a booth at Pacific International Quilt Festival in Santa
> Clara, I went over to thank them & yes - they gave me another one! =A0The=
y're
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> just really nice people. =A0
And look what it got them - a heck of a lot of good will, and with the
hundreds of people reading this, they're bound to more than make up
for it. Yup, good business sense.
Doc
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Posted by Patti on September 24, 2009, 4:48 pm
But the really nice thing is that they didn't know it might involve any
more than Pauline; but they did it anyway.
.
In message
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>> I emailed them to ask for a
>> replacement - they mailed me a new rotary cutter! No charge! I noticed
>> they changed the design of it, so the spring doesn't pop out anymore. Then,
>> when they had a booth at Pacific International Quilt Festival in Santa
>> Clara, I went over to thank them & yes - they gave me another one! They're
>> just really nice people.
>And look what it got them - a heck of a lot of good will, and with the
>hundreds of people reading this, they're bound to more than make up
>for it. Yup, good business sense.
>Doc
--
Best Regards
pat on the hill
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Posted by Dr. Zachary Smith on September 28, 2009, 12:33 pm
I think it's a better-than-even-money bet that quilters talk to other
quilters and word gets around.
It comes down in part to knowing your customers. ;-)
Doc
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> But the really nice thing is that they didn't know it might involve any
> more than Pauline; but they did it anyway.
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Posted by Pauline on September 24, 2009, 1:13 am
Which sharpener did you get Doc? There are a couple out there. I tried the
blue Dritz? a few years ago & tossed it, but I've seen a new one out there.
Do you really think it is worth the effort - do you get enough extra life
out of your blade?
Pauline
Northern California
We've got the same old yellow Olfas as most of the rest of the free
quilting world, but no complaints.
And that shapener I mentioned a while back extends blade useabilty.
Doc
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> We've just about worn out the favorite rotary cutter here. Imagine that.
> It is a Fiskars that covers the blade edge when it is put down. That's a
> great safety feature, particularly if you have a QI that is closely
> involved
> in the cutting process.
> I don't know how old it might be or how many thousand miles might be on
> it. So. Is there something new, wonderful, kind to old hands and safe that
> I'll want to try? Polly
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Posted by Dr. Zachary Smith on September 24, 2009, 3:22 pm
Hi Pauline,
I couldn't find the sharpener, so I had to look up the post...
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> This one: http://www.usasharpeners.com/orbital.html
> but an earlier version
The one shown is improved, and I don't have any reason to question
that.
Yes, I think it's worth it. It's a little elbow grease, but not bad.
All standard opinion disclaimers apply.
Doc
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> Which sharpener did you get Doc? =A0There are a couple out there. =A0I tr=
ied the
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> blue Dritz? a few years ago & tossed it, but I've seen a new one out ther=
e.
show/hide quoted text
> Do you really think it is worth the effort - do you get enough extra life
> out of your blade?
> Pauline
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> I emailed them to ask for a
> replacement - they mailed me a new rotary cutter! =A0No charge! =A0I noti=