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Posted by off kilter quilter on July 20, 2006, 8:13 pm
Had to post about this. I ordered some fabrics and lovely soaps from
Turtle Gap, as well as a pattern for "Santa's Helper" (kitty twisted up
in Christmas lights). It got here today and everything was
perfect...except for the pattern. The one that was in my package was
"Snowman Stack!" I got they phone number from the website and gave them
a jingle. When I explained what happened, the lady I spoke with said
she would get it right out to me. I said I would get the snowmaen back
to the store and she told me to keep it as it was their mistake!
Whoa!!! So not used to this. SHe was also very apologetic about the
mix up. I was blown away! I will probably end up sending it back to
them anyway, as soon as I finish assembling the packages for this mail
run (have to box up/envelope up some bits heading to different parts of
the country) - boxes, envelopes, squishies, cards....this is going to be
a big mailing day when everything is ready to go!
Had to share, was wonderful to deal with them, and now I have some
lovely fabrics to add to my BOM blocks!!
Larisa
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Posted by Sherry Starr on July 20, 2006, 11:23 pm
I have ordered from them before. Their service has been outstanding!
Sherry Starr
> Had to post about this. I ordered some fabrics and lovely soaps from
> Turtle Gap, as well as a pattern for "Santa's Helper" (kitty twisted up in
> Christmas lights). It got here today and everything was perfect...except
> for the pattern. The one that was in my package was "Snowman Stack!" I
> got they phone number from the website and gave them a jingle. When I
> explained what happened, the lady I spoke with said she would get it right
> out to me. I said I would get the snowmaen back to the store and she told
> me to keep it as it was their mistake! Whoa!!! So not used to this. SHe
> was also very apologetic about the mix up. I was blown away! I will
> probably end up sending it back to them anyway, as soon as I finish
> assembling the packages for this mail run (have to box up/envelope up some
> bits heading to different parts of the country) - boxes, envelopes,
> squishies, cards....this is going to be a big mailing day when everything
> is ready to go!
> Had to share, was wonderful to deal with them, and now I have some lovely
> fabrics to add to my BOM blocks!!
> Larisa
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Posted by René on July 21, 2006, 5:57 am
Larissa, If you still don't want that Snowman Stack, I'd be happy to buy it
from you! It's so cute and I know just where I'd put it!
Just let me know! :)
René
> Had to post about this. I ordered some fabrics and lovely soaps from
> Turtle Gap, as well as a pattern for "Santa's Helper" (kitty twisted up in
> Christmas lights). It got here today and everything was perfect...except
> for the pattern. The one that was in my package was "Snowman Stack!" I
> got they phone number from the website and gave them a jingle. When I
> explained what happened, the lady I spoke with said she would get it right
> out to me. I said I would get the snowmaen back to the store and she told
> me to keep it as it was their mistake! Whoa!!! So not used to this. SHe
> was also very apologetic about the mix up. I was blown away! I will
> probably end up sending it back to them anyway, as soon as I finish
> assembling the packages for this mail run (have to box up/envelope up some
> bits heading to different parts of the country) - boxes, envelopes,
> squishies, cards....this is going to be a big mailing day when everything
> is ready to go!
> Had to share, was wonderful to deal with them, and now I have some lovely
> fabrics to add to my BOM blocks!!
> Larisa
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Posted by off kilter quilter on July 21, 2006, 8:18 am
René wrote:
> Larissa, If you still don't want that Snowman Stack, I'd be happy to buy it
> from you! It's so cute and I know just where I'd put it!
>
> Just let me know! :)
>
> René
>
Oh Rene! It has alrready found a new home. I'm sorry :-( But I might
have another snowman thingy stashed away...I tend to collect for future
use, then forget about things...will look sometime this weekend
Larisa
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> Turtle Gap, as well as a pattern for "Santa's Helper" (kitty twisted up in
> Christmas lights). It got here today and everything was perfect...except
> for the pattern. The one that was in my package was "Snowman Stack!" I
> got they phone number from the website and gave them a jingle. When I
> explained what happened, the lady I spoke with said she would get it right
> out to me. I said I would get the snowmaen back to the store and she told
> me to keep it as it was their mistake! Whoa!!! So not used to this. SHe
> was also very apologetic about the mix up. I was blown away! I will
> probably end up sending it back to them anyway, as soon as I finish
> assembling the packages for this mail run (have to box up/envelope up some
> bits heading to different parts of the country) - boxes, envelopes,
> squishies, cards....this is going to be a big mailing day when everything
> is ready to go!
> Had to share, was wonderful to deal with them, and now I have some lovely
> fabrics to add to my BOM blocks!!
> Larisa