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Subject Author Date
for the Thread Stashers Polly Esther 10-30-2009
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Posted by Polly Esther on October 30, 2009, 9:01 pm


I just threaded the loopers on the serger with Maxi-Lock thread. The label
is clear plastic with a black band, a purple oval at the bottom and a bright
pink circle at the top. Imagine my dismay when I saw that the label had
faded onto the thread, even several layers deep.
Just no telling when I may have bought the thread, could be 2 or 3 years
ago - but the thread was carefully stored in a heavy box away from Mr.
Sunshine and humidity. Was it treated unkindly before purchase? could be.
Just now, I'm only hemming happy prints flannel receiving blankets so
there's no harm done. Wouldn't it be just awful if I were doing an event
such as a christening gown? Mercy. Polly


Posted by J* on October 30, 2009, 9:57 pm


caveat for today, i'm in a bad mood, yes again, at some point in nearly
every day i get like this. sorry folks...

did you email the Maxi-Lock folks about this?
i've found often when something we paid good money for doesnt work as it
should,
a quick email to the company gets us a replacement or voucher for same.
just received a voucher in the mail today for the toilet duck basket and
refill that was brand new and kept popping off into the toilet.
the first one must of gone thru the sewer system, no one saw it vanish.
the refill we bought also popped off and as i was there when it happened i
had to retreive it, ewww. no i'd not used the loo yet, had just sat down
when i heard it pop into the water below.
i replaced it carefully into the holder (lost half the liquid) and two days
later it popped off again.
lost the rest of the liquid that time. was getting costly to have a pee.
so i emailed them this past week and the voucher arrived this morning.
we've used this brand for yrs without probs so was reluctant to just switch
brands without notifying Johnson Company.
dont have to do this often but it pays in good customer relations.
so....
j.


"Polly Esther" wrote...
I just threaded the loopers on the serger with Maxi-Lock thread. The label
is clear plastic with a black band, a purple oval at the bottom and a bright
pink circle at the top. Imagine my dismay when I saw that the label had
faded onto the thread, even several layers deep.
Just no telling when I may have bought the thread, could be 2 or 3 years
ago - but the thread was carefully stored in a heavy box away from Mr.
Sunshine and humidity. Was it treated unkindly before purchase? could be.
Just now, I'm only hemming happy prints flannel receiving blankets so
there's no harm done. Wouldn't it be just awful if I were doing an event
such as a christening gown? Mercy. Polly



Posted by Butterflywings on October 31, 2009, 12:38 pm


Did this just recently. Made Manwich and the guys complained it didn't taste
right. (I don't do tomato so I had a plain burger. There was NOTHING wrong
with the meat) I called the company. They asked for ID numbers and date
purchased. They sent me a voucher for a new one with a nice "thank you for
letting us know" letter. I did let her know that we used their product at
least 2 x's a month.
When I went to 'cash it', the clerk wanted to know if I had gotten the
coupon off the internet. So I told her. She had never seen an open end
coupon before (worth the going price of item).
Never hurts to 'complain' or 'thank' the company.

Butterfly

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