Adler amazing Customer Service

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Subject Author Date
Adler amazing Customer Service SusanFlynn 02-09-2007
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Posted by SusanFlynn on February 9, 2007, 6:08 pm
I was fortunate when I asked for help ref threading up this industrial
sewing machine I had got hold of, to have a web link found for me.
Thank you.
But what has been so amazing is their web site offers a download free
of manuals. I could not find mine so I emailed them. Yesterday they
rang me from Germany and have emailed me the diagrams of the thread up
process and written instructions.
How amazing is that!
I still can not get it to sew! so I must be doing something so stupid
and cant see it, so will possibly get a engineer out but I have learnt
a lot in the process. I can take apart and put back together a lot of
the bobbin mechanisum and I do know I have threaded it right. Well at
least accroding to the manual.Yes and the needle is in th correct way
and threaded right way.
I used to use knittting machines a lot and taught mchine knitting at
night school as well as running a knitting club at my home. So I got
used to doing home repairs myself. So I know the usefulness of being
able to investigate and service basic bits myself.
So thanks all, I will update you as this continues and I will get this
machine to work.
But if anyone is using one of these and gets stuck they are really
helpful that is for sure.
Can I ask is it possible for the thread type to be wrong, it appears
to be heavier thread as one would expect to use on this. Would that
stop it picking up the bobbin thread as I know a domestic machines
does.


Posted by perrylep on February 10, 2007, 6:03 pm
Is the timing off? Or has the needle bar been jarred up?(this has happened
to me several times) The needle bar being out of position can make the top
thread not pick up the bobbin thread. Because with an industrial machine,
you are sewing heavier things, this is always a possibility.

Perry



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