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Posted by Phaedrine on May 9, 2006, 12:30 pm
wrote:
> Phaedrine wrote:
> >
> > Thanks for the heads-up on this. I don't know how you can possibly tell
> > if a machine would be packed properly unless you know the seller
> > personally or have a recommendation from someone else who knows. This
> > must make buying sewing machines over the internet extremely difficult.
>
> Once I start writing the seller and describing to them in eloquent
> manner the devastation of getting the perfect machine at the perfect
> price, only to have it arrive shattered in pieces, then sending them the
> links to the "how to pack a machine" sites and asking them if I won the
> auction could they please pack it this way, and I would pay them extra
> for packing it well to make sure that it arrived intact, I had no
> problems with the sellers who were willing to do this, and then I made
> sure I put on the feedback that the machine was packed excellently.
> Works like a charm.
That is a fabulous idea that I will tuck away for future reference---
though I still have to redo my furniture to even accommodate the
machines I have now!
> > A dealer recently shipped one of my machines to an out of state
> > technician since the dealer's technician is incompetent and was unable
> > to repair my machine properly and even damaged things that worked. They
> > did this w/o my permission and w/o even notifying me. They even
> > accidentally shipped it to the wrong place! My machine has surface
> > damage in the form of a big black mark on the bed that won't come off
> > and two gouges in the metal on the face of the machine. Heaven only
> > knows if the innards suffered. I am very worried. But I know they
> > packed the machine in styrofoam because there was residue all over it.
> > My machine is a Bernina with a hard case. Needless to say, that dealer
> > will never touch my machine again. It's been a total nightmare.
>
> It's too bad you can't get some compensation for that damage. How
> awful!!!!!!!
The problem is made worse by the fact that I have a different machine I
bought at the same establishment--- obviously before I knew the tech was
incompetent on older machines. It's a shop I've gone to for many years
but it changed owners and that's when the trouble began apparently. My
931 is working well so far except for the long basting stitch which is
frozen and was left unfixed. I'm keeping my fingers crossed.
Phae
--
I fear me you but warm the starved snake,
Who, cherished in your breasts, will sting your hearts. (Henry VI, Shakespeare)
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