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Posted by TheGolfersWife on April 14, 2007, 4:28 am
On Fri, 13 Apr 2007 22:45:24 -0700, "BEI Design"
>TheGolfersWife wrote:
>> I have a 5-year-old Wild Ginger software package called
>> Martha's Favorites No. 9732. I contacted the company
>> because I could not find a link to the free update
>> advertised for this software.
>>
>> I was sent an attachment by the company that was meant
>> to update the software but despite a number of emails
>> back and forth to the company, it will NOT update to my
>> software. The company repeatedly tells me to copy and
>> paste it to a folder that does not exist. I am now at
>> my wit's end because although I can still use the
>> original program ok, whenever I try to copy the update to
>> it (as instructed) it voids the program completely and I
>> have to then remove it and reinstall it.
>>
>> If someone else has had a similar problem I would really
>> appreciate an answer. My computer advisor thinks the
>> original program has no facility for receiving an update
>> since the folder that Wild Ginger recommend in all their
>> emails is different from mine. They instruct me to copy
>> the update into a folder called Click&Sew9733 whereas my
>> original program is Click&Sew9732.
>
>Have you tried "creating" a new folder with that file name, and
>then copying the new update file into the newly created folder?
>I have no idea if this would work, but it's the first thing I
>would try. And I don't know what OS you are using, so if this is
>a stupid suggestion, well sorry.
>
>Beverly
>
Yes and thank you, I did try that and it did not work. I really do
think that the original program is not capable of an update. This
does happen and if so, well I'm stuck with the original I guess.
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