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Posted by Trinlayk on June 20, 2008, 3:32 pm
June 2nd I went to a local yarn store... owner was the only employee
there at the time, as is usual for the small shop.
She makes a itemized receipt by hand, tallies it up, and then
processes my credit charge with a printed charge slip... I signed it
and left. I'm usually there 1x / month and spend an average of $50
every time I go in.
I'm not a big customer, and I know she's never really taken me
seriously, and has always been kinda cool toward me, I'm not one of
the people who can come and hang around her shop all day, chatting and
knitting...
June 5th she calls me back "do you still have your receipt from the
other day"
(Not as if this is important, but because I am disabled and often ill,
I happened to be asleep when she called in the mid afternoon.) I had
to look for it but I did. She explains that she undercharged me... I
ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
and she starts yelling at me while I'm trying to tally up and see for
myself what happened. The whole time she is yelling at me. I have
on occasion misquoted a price on a custom item, or undercharged a
customer I was serving, and just had to "eat" my error.
When I've told friends in small business about how offended I was by
her yelling at me, they've mentioned that once the customer has left
the store, the transaction is finished... and that it's not legal for
her to call and ask me for the $ since it was her error, BECAUSE she
was too busy paying attention to her buddies who hang out there, to
pay attention to the customer actually Buying something.
I filed a complaint with the Better Business Bureau, and got a letter
(dated June 12) from the shop owner, that is kinda rude, and again
trying to bill me for the difference! Today, the 20th, she's just
left me a voice mail "reminding" me I own her the $.
am i legally obligated to fix her error? is she allowed to harass me
for the $?
I'm certainly not going to buy anything from her shop ever again, AND
I'm probably going to tell everyone I know.
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Posted by on June 20, 2008, 4:53 pm
show/hide quoted text
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) =A0I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at =A0me while I'm trying to tally up and see for
> myself what happened. =A0The whole time she is yelling at me. =A0 I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! =A0 Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.
I think that once you left the shop , and she Didn`t call you back ,
nore the same day ,,,, it is her loss ,,
mirjam
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Posted by Samantha Hill - remove TRASH t on June 20, 2008, 5:06 pm
Trinlayk wrote:
show/hide quoted text
>
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.
No, you are not legally obligated to fix her error, ESPECIALLY since she
is the owner. It's her mistake that she has to eat.
Now, if it were a shop you loved and had a good relationship with the
owner, you might want to do it as a courtesy, but it's still not legally
required.
After all, you have a receipt prepared by the owner. What more evidence
do you need.
I would dare her to take you to small claims court. LOL
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Posted by Trinlayk on June 20, 2008, 5:34 pm
On Jun 20, 4:06 pm, Samantha Hill - remove TRASH to reply
show/hide quoted text
> Trinlayk wrote:
> > am i legally obligated to fix her error? is she allowed to harass me
> > for the $?
> > I'm certainly not going to buy anything from her shop ever again, AND
> > I'm probably going to tell everyone I know.
> No, you are not legally obligated to fix her error, ESPECIALLY since she
> is the owner. It's her mistake that she has to eat.
> Now, if it were a shop you loved and had a good relationship with the
> owner, you might want to do it as a courtesy, but it's still not legally
> required.
> After all, you have a receipt prepared by the owner. What more evidence
> do you need.
> I would dare her to take you to small claims court. LOL
it's less than $25... and I actually would have gone back to pay
her... except for how she treated me with the original phone call...
as well as sort of dissing me and the work that I do all the time...
this was just one more thing on a lot of other little things. ...and
now she's harassing me.
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Posted by Shillelagh on June 20, 2008, 6:11 pm
show/hide quoted text
> it's less than $25... and I actually would have gone back to pay
> her... except for how she treated me with the original phone call...
> as well as sort of dissing me and the work that I do all the time...
> this was just one more thing on a lot of other little things. ...and
> now she's harassing me.
IF you have caller I.D. or an answering machine on your phone - screen her
out and ignore her.
Shelagh
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> there at the time, as is usual for the small shop.
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) =A0I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at =A0me while I'm trying to tally up and see for
> myself what happened. =A0The whole time she is yelling at me. =A0 I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! =A0 Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.