|
Posted by me on June 29, 2008, 4:18 pm
I don;t post much here, in fact it has probably been 6 months or more, but
this post intrigued me...i would definitly be publishing a letter to the
local paper(letter to the editor) without naming names necessarily-but very
pointedly explaining that a local yarn shop etc etc....and what a shame it
is to lose not only your business but anyone else's that has a similar
experience etc etc and all about how hard it is for small shops to build a
customer base et etc...
I would also call the BBB back and lodge another complaint for harrassment.
What she is now doing is truly against the law and you are within rights to
tell her if you have to talk to her again.
And i would certainly spread the word to all your friends.
k
> Trinlayk spun a FINE 'yarn':
>
>>June 2nd I went to a local yarn store... owner was the only employee
>>there at the time, as is usual for the small shop.
>>
>>She makes a itemized receipt by hand, tallies it up, and then
>>processes my credit charge with a printed charge slip... I signed it
>>and left. I'm usually there 1x / month and spend an average of $50
>>every time I go in.
>>I'm not a big customer, and I know she's never really taken me
>>seriously, and has always been kinda cool toward me, I'm not one of
>>the people who can come and hang around her shop all day, chatting and
>>knitting...
>>
>>June 5th she calls me back "do you still have your receipt from the
>>other day"
>>(Not as if this is important, but because I am disabled and often ill,
>>I happened to be asleep when she called in the mid afternoon.) I had
>>to look for it but I did. She explains that she undercharged me... I
>>ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
>>and she starts yelling at me while I'm trying to tally up and see for
>>myself what happened. The whole time she is yelling at me. I have
>>on occasion misquoted a price on a custom item, or undercharged a
>>customer I was serving, and just had to "eat" my error.
>>
>>When I've told friends in small business about how offended I was by
>>her yelling at me, they've mentioned that once the customer has left
>>the store, the transaction is finished... and that it's not legal for
>>her to call and ask me for the $ since it was her error, BECAUSE she
>>was too busy paying attention to her buddies who hang out there, to
>>pay attention to the customer actually Buying something.
>>
>>I filed a complaint with the Better Business Bureau, and got a letter
>>(dated June 12) from the shop owner, that is kinda rude, and again
>>trying to bill me for the difference! Today, the 20th, she's just
>>left me a voice mail "reminding" me I own her the $.
>>
>>am i legally obligated to fix her error? is she allowed to harass me
>>for the $?
>>I'm certainly not going to buy anything from her shop ever again, AND
>>I'm probably going to tell everyone I know.
>
>
> Trinlayk. . .
> After THAT kind of harrassment, *I* would call my CC company, and dispute
> the charge,
> PERIOD.
> It would harrass her *back*.
> I've done so plenty of times, and they don't get paid while it is under
> dispute, and the
> average time to have your CC company investigate your dispute takes
> anywhere from 120 to
> 180 days....
> HTH,
> Noreen
>
> --
> http://www.lulu.com/yarnwright
> http://yarnwright.etsy.com
> http://yarnwright.com
> http://noreensknitche.com
> http://noreensknitche.weblogs.us
> http://optional-knitting.com
> http://yarnscapes.com
> ---
> avast! AV: Outbound message clean.
> Virus Database (VPS): 080620-0, 06/20/2008
> Tested: 6/20/2008 7:45:37 PM
> avast! - (c) 1988-2006
> http://www.avast.com
>
>
>
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap