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Posted by L on June 25, 2008, 7:02 pm
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
>
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
>
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at me while I'm trying to tally up and see for
> myself what happened. The whole time she is yelling at me. I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
>
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
>
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
>
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.
NO
You are NOT OBLIGATED to pay any additional fees.
Her sales price is WHAT SHE STATES on her receipt.
If she made a mistake.... she made a mistake.
How would you even know if a mistake was made? She made a receipt, totaled
it, charged you the total.
Please, post the name and location of this aggravating and annoying shop
owner. She gives all other business owner's a bad name.
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