a bad yarn shop experience

Knitting and other yarn carfts - Yarn making & use: spin, dye, knit, weave etc. 

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a bad yarn shop experience Trinlayk 06-20-2008
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Posted by Mary on June 23, 2008, 1:05 am
I would ignor her completely from now on, responding only if she files
legal action. Of course, you should retain the receipt. Deal with
some other retailer!

Posted by Erin on June 24, 2008, 6:30 am
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.. .

>. . .I'm usually there 1x / month and spend an average of $50
> every time I go in. I'm not a big customer. . .

Maybe you are not a big customer, but you are a REGULAR customer and
those are the bread and butter of small businesses. This woman is
loony-tunes! I live in a small town (c. 9000 inhabitants) and one of
the ways our local shop-owners compete with the Big Box stores up the
road is by offering *excellent* customer service. This includes
rounding-off charges in the customer's favor.

Sounds like Miss Fruit-Loop needs some serious therapy! Or at least a
course in how to run a business. But that's HER problem.

hth

Erin



Posted by Olwyn Mary on June 24, 2008, 10:25 pm
Trinlayk wrote:
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
>
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously,

Forgive me, but I would consider someone who spends $50 a month, every
month, to be a pretty big spender and an excellent customer.

In your shoes, I would find another source of supply, even if it did
mean mail or online order.

Olwyn Mary in New Orleans
** Posted from http://www.teranews.com **

Posted by on June 24, 2008, 11:31 pm
> Trinlayk wrote:
> > June 2nd I went to a local yarn store... owner was the only employee
> > there at the time, as is usual for the small shop.
>
> > She makes a itemized receipt by hand, tallies it up, and then
> > processes my credit charge with a printed charge slip... I signed it
> > and left. I'm usually there 1x / month and spend an average of $50
> > every time I go in.
> > I'm not a big customer, and I know she's never really taken me
> > seriously,
>
> Forgive me, but I would consider someone who spends $50 a month, every
> month, to be a pretty big spender and an excellent customer.
>
> In your shoes, I would find another source of supply, even if it did
> mean mail or online order.
>
> Olwyn Mary in New Orleans
> ** Posted fromhttp://www.teranews.com**

I am always welcome in My Wool shop, even if i only sit down some
moments for a friendly Chat , and i assure you that i don`t spend 50 $
in any buy ,,,, Last week i spent less than a Dollar for 3 embroidery
threads ,,
mirjam

Posted by L on June 25, 2008, 7:02 pm
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
>
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
>
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at me while I'm trying to tally up and see for
> myself what happened. The whole time she is yelling at me. I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
>
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
>
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
>
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.

NO
You are NOT OBLIGATED to pay any additional fees.

Her sales price is WHAT SHE STATES on her receipt.

If she made a mistake.... she made a mistake.

How would you even know if a mistake was made? She made a receipt, totaled
it, charged you the total.

Please, post the name and location of this aggravating and annoying shop
owner. She gives all other business owner's a bad name.



Page 3 of 4       < 1 2 3 > last >>
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