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Posted by Mary on June 23, 2008, 1:05 am
I would ignor her completely from now on, responding only if she files
legal action. Of course, you should retain the receipt. Deal with
some other retailer!
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Posted by Erin on June 24, 2008, 6:30 am
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> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.. .
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>. . .I'm usually there 1x / month and spend an average of $50
> every time I go in. I'm not a big customer. . .
Maybe you are not a big customer, but you are a REGULAR customer and
those are the bread and butter of small businesses. This woman is
loony-tunes! I live in a small town (c. 9000 inhabitants) and one of
the ways our local shop-owners compete with the Big Box stores up the
road is by offering *excellent* customer service. This includes
rounding-off charges in the customer's favor.
Sounds like Miss Fruit-Loop needs some serious therapy! Or at least a
course in how to run a business. But that's HER problem.
hth
Erin
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Posted by Olwyn Mary on June 24, 2008, 10:25 pm
Trinlayk wrote:
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> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
>
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously,
Forgive me, but I would consider someone who spends $50 a month, every
month, to be a pretty big spender and an excellent customer.
In your shoes, I would find another source of supply, even if it did
mean mail or online order.
Olwyn Mary in New Orleans
** Posted from http://www.teranews.com **
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Posted by on June 24, 2008, 11:31 pm
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> Trinlayk wrote:
> > June 2nd I went to a local yarn store... owner was the only employee
> > there at the time, as is usual for the small shop.
> > She makes a itemized receipt by hand, tallies it up, and then
> > processes my credit charge with a printed charge slip... I signed it
> > and left. I'm usually there 1x / month and spend an average of $50
> > every time I go in.
> > I'm not a big customer, and I know she's never really taken me
> > seriously,
> Forgive me, but I would consider someone who spends $50 a month, every
> month, to be a pretty big spender and an excellent customer.
> In your shoes, I would find another source of supply, even if it did
> mean mail or online order.
> Olwyn Mary in New Orleans
> ** Posted fromhttp://www.teranews.com**
I am always welcome in My Wool shop, even if i only sit down some
moments for a friendly Chat , and i assure you that i don`t spend 50 $
in any buy ,,,, Last week i spent less than a Dollar for 3 embroidery
threads ,,
mirjam
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Posted by L on June 25, 2008, 7:02 pm
show/hide quoted text
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at me while I'm trying to tally up and see for
> myself what happened. The whole time she is yelling at me. I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.
NO
You are NOT OBLIGATED to pay any additional fees.
Her sales price is WHAT SHE STATES on her receipt.
If she made a mistake.... she made a mistake.
How would you even know if a mistake was made? She made a receipt, totaled
it, charged you the total.
Please, post the name and location of this aggravating and annoying shop
owner. She gives all other business owner's a bad name.
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> there at the time, as is usual for the small shop.. .