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Posted by Not Likely on July 14, 2008, 10:28 am
Just popping in very briefly and noticed that I somehow missed this post the
last time I peeked in.
First of all, that is really disgusting the way the store owner treated you,
and I agree with the others... no, you definitely do *not* owe her anything.
It was her mistake and therefore she should just cover her loss. You can
bet if she had someone working for her (instead of looking after the till
herself) and that mistake had been made, she would have taken it out of the
employee's pay rather than hound the customer for a mistake the store made.
Secondly, your name caught my eye... you wouldn't be the same Trinlay who
used to be on the alt.tv.kungfu newsgroup a few years ago? I just peeked in
there to see if the same garbage that drove all the originals away was going
on, and I actually saw that *some* people are talking about the TV series
again, like the group was meant for. Good to see. :o)
Peace!
Gemini (Ontario, Canada)
> June 2nd I went to a local yarn store... owner was the only employee
> there at the time, as is usual for the small shop.
>
> She makes a itemized receipt by hand, tallies it up, and then
> processes my credit charge with a printed charge slip... I signed it
> and left. I'm usually there 1x / month and spend an average of $50
> every time I go in.
> I'm not a big customer, and I know she's never really taken me
> seriously, and has always been kinda cool toward me, I'm not one of
> the people who can come and hang around her shop all day, chatting and
> knitting...
>
> June 5th she calls me back "do you still have your receipt from the
> other day"
> (Not as if this is important, but because I am disabled and often ill,
> I happened to be asleep when she called in the mid afternoon.) I had
> to look for it but I did. She explains that she undercharged me... I
> ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
> and she starts yelling at me while I'm trying to tally up and see for
> myself what happened. The whole time she is yelling at me. I have
> on occasion misquoted a price on a custom item, or undercharged a
> customer I was serving, and just had to "eat" my error.
>
> When I've told friends in small business about how offended I was by
> her yelling at me, they've mentioned that once the customer has left
> the store, the transaction is finished... and that it's not legal for
> her to call and ask me for the $ since it was her error, BECAUSE she
> was too busy paying attention to her buddies who hang out there, to
> pay attention to the customer actually Buying something.
>
> I filed a complaint with the Better Business Bureau, and got a letter
> (dated June 12) from the shop owner, that is kinda rude, and again
> trying to bill me for the difference! Today, the 20th, she's just
> left me a voice mail "reminding" me I own her the $.
>
> am i legally obligated to fix her error? is she allowed to harass me
> for the $?
> I'm certainly not going to buy anything from her shop ever again, AND
> I'm probably going to tell everyone I know.
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